Shipping policy
Delivery Partners
We partner with leading logistics companies, including Bluedart, Delhivery and Ekart to ensure all orders are delivered securely and on time.
Delivery EstimateÂ
All orders are shipped within 1–3 working days, with delivery times ranging from 1–8 days from dispatch depending on your region and courier performance. Each parcel travels a little journey of its own - we appreciate your patience as it finds its way home to you.
Address and Contact Detail Changes
To request a change in address or contact details, customers are requested to write to us within 24 hours of placing the order at help@phantomcat.shop.
Delivery address or contact details cannot be changed or modified once the order is already dispatched. Customers are requested to ensure that the correct address and phone number are provided at the time of placing the order.
Customers are also requested to ensure that someone remains available at the delivery address when the courier attempts delivery.
Non-Delivery Claims
Customers must report undelivered orders within 24 hours of delivery status update for escalation. Failure to do so may result in the Proof of Delivery (POD) becoming unavailable, limiting our ability to assist further.
Undelivered OrdersÂ
In case the customer fails to receive their order, it will be marked as RTO and returned to our studio. For orders marked as RTO, store credit equivalent to the order value minus freight charges will be added to the customer’s account.Â
In case a customer has not received the applicable store credit, kindly write to us at help@phantomcat.shop for assistance.
NOTE:
• Customers with repeated incidents of failure to accept orders may have their accounts flagged, and Phantom Cat reserves the right to decline future orders.
• Customers engaging in disorderly, unreasonable, or abusive conduct, or making repeated fraudulent claims, may be blacklisted without prior warning. Phantom Cat reserves the right to cease all communication with such individuals going forward.