FAQs
All orders are processed for dispatch within 24-72 hours. You will receive an email and WhatsApp text with the tracking link once your order is dispatched.
To ensure intentional shopping and discourage impulsive purchases, order cancellation requests are not guaranteed.
Order cancellation requests may be submitted within 24 hours by contacting us via email at help@phantomcat.shop.
Kindly note that cancellations are eligible for store credit only. Refunds to the original payment method are not offered to maintain fairness and efficiency.
NOTE: Orders cannot be canceled once they have finished processing for dispatch.
To modify your order or contact details, kindly write to us at help@phantomcat.shop.
We are unable to amend orders once they have been dispatched. Kindly ensure you review all information carefully as you proceed through checkout.
We offer a 7-day return and refund policy.
Phantom Cat is not responsible for any damage that occurs after delivery. Refund claims are applicable only under the following circumstances:
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Item(s) damaged during transit
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Incorrect item(s) received
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Item(s) missing from the order.
An unboxing video is mandatory to claim refund. The video must clearly depict the package being opened and the condition of the product at the time of receipt.
To file a claim, kindly write to us at help@phantomcat.shop within 7 days of receipt of your order along with the unboxing video.
NOTE: Freight charges are non-refundable.
Delivery Partners
We partner with leading logistics companies, including Delhivery, Xpressbees, and and Ekart to ensure all orders are delivered securely and on time.
Delivery Estimate
Our standard delivery times range from 1 to 7 days, depending on the delivery location and courier performance.
Non-Delivery Claims
Customers must report undelivered orders within 24 hours of delivery status update for escalation. Failure to do so may result in the Proof of Delivery (POD) becoming unavailable, limiting our ability to assist further.
Undelivered Orders
In case the customer fails to receive their order, it will be marked as RTO and returned to our studio. For orders marked as RTO, store credit equivalent to the order value minus freight charges will be added to the customer’s account.
NOTE: Customers with repeated incidents of failure to accept orders may have their accounts flagged, and Phantom Cat reserves the right to decline future orders.
All orders are processed for dispatch within 1-3 working days. Based on your location and courier performance, you should receive your order within 1-7 days of dispatch.